The Firm is looking for an AI Support Specialist to join their AI support team and provide dedicated coverage for the Hong Kong office, working directly with Hong Kong-based Portfolio Managers (PMs). The role is mostly autonomous, and requires good judgment when handling sensitive, time-sensitive situations.

Responsibilities:

• Manage AI support for the Hong Kong office
• Provide direct support to Hong Kong-based Portfolio Managers (PMs)
• Work independently with minimal day-to-day supervision
• Handle sensitive situations with discretion

Working Hours (Argentina time):

• Regular schedule: 7:00 PM–4:00 AM ET → currently 8:00 PM–5:00 AM Argentina time (while the US is on daylight saving time, until Nov 1); shifts to 9:00 PM–6:00 AM afterward.
• Training: intensive during the first two weeks, US daytime hours (8:00 AM–5:00 PM ET → currently 9:00 AM–6:00 PM Argentina time). Weeks 3–4, training continues live within the regular night shift, with support from a current team member as the person starts handling real cases.

• Advanced / fluent English (mandatory)
• Ability to work autonomously, with minimal supervision
• Comfortable handling sensitive situations involving high-profile (VIP) stakeholders and tight timelines

Nice to have:

• Previous experience supporting VIP/executive stakeholders in time-sensitive environments