Descripción del puesto

We are seeking a proactive and experienced Team Lead for our Application Support team, managing a 24x3 team responsible for monitoring and incident management of a global financial application. This leadership role is vital to ensuring the stability, performance, and continuous improvement of our platform.

• Lead, mentor, and develop a team of Application Support Analysts
• Oversee the monitoring of vendor data feeds and distribution to stakeholders using the application and BigPanda
• Ensure adherence to SLAs and audit support cases for quality and compliance
• Collaborate with internal developers, data teams, and external vendors to resolve incidents efficiently
• Identify process improvements and implement best practices in incident management
• Create and maintain comprehensive documentation for support processes
• Manage critical incidents and escalations, ensuring timely resolution

Requisitos

• Exceptional communication skills (Advanced English or higher is mandatory)
• Strong leadership and team management abilities
• Excellent interpersonal relationships, priority management, and a strong sense of urgency
• Proficiency in SQL is mandatory
• Proven ability to create and manage comprehensive documentation
• Minimum of 1 year of experience leading an application support team
• Strong organizational skills and attention to detail
  
  Join us and take the lead in maintaining the reliability and efficiency of a global financial platform. Apply now to be part of our growing and dynamic team!