Imagen institucional
Imagen institucional

Team Lead - Application Support (remoto)

Argentina

Tecnología, Sistemas y Telecomunicaciones/Soporte Técnico

Full-time
Remoto

Hace 1 mes

Postularse

Hace 1 mes

Argentina

Tecnología, Sistemas y Telecomunicaciones/Soporte Técnico

Full-time
Remoto

Hace 1 mes

Postularse
Descripción del puesto

We are seeking a proactive and experienced Team Lead for our Application Support team, managing a 24x3 team responsible for monitoring and incident management of a global financial application. This leadership role is vital to ensuring the stability, performance, and continuous improvement of our platform.

  • Lead, mentor, and develop a team of Application Support Analysts
  • Oversee the monitoring of vendor data feeds and distribution to stakeholders using the application and BigPanda
  • Ensure adherence to SLAs and audit support cases for quality and compliance
  • Collaborate with internal developers, data teams, and external vendors to resolve incidents efficiently
  • Identify process improvements and implement best practices in incident management
  • Create and maintain comprehensive documentation for support processes
  • Manage critical incidents and escalations, ensuring timely resolution

Requisitos

  • Exceptional communication skills (Advanced English or higher is mandatory)
  • Strong leadership and team management abilities
  • Excellent interpersonal relationships, priority management, and a strong sense of urgency
  • Proficiency in SQL is mandatory
  • Proven ability to create and manage comprehensive documentation
  • Minimum of 1 year of experience leading an application support team
  • Strong organizational skills and attention to detail

    Join us and take the lead in maintaining the reliability and efficiency of a global financial platform. Apply now to be part of our growing and dynamic team!

Detalles

Tags:

soporte support remoto homeoffice ingles usd
Nosotros

Global investment management firm that was founded in 2017 and began managing capital in 2018. The Firm employs a multi-manager, multi-strategy investment approach, seeking to deliver compelling asymmetric returns by combining complementary liquid strategies managed by experienced portfolio managers within a robust risk framework.
The Firm is based in New York, with offices in Connecticut, London, Jersey, Paris, Singapore, Hangzhou, Tokyo, and Hong Kong.

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